Shipping policy
alify for free shipping?
Hero offers a free 3 days shipping on all U.S. merchandise orders $50 and over (excluding taxes). For shipments totaling less than $50, there is a delivery charge of $5 for Standard 3 Day shipping. Our standard shipping option is Standard 3 Day shipping.
Can I ship internationally?
Yes, Hero ships internationally at the moment.
I forgot my password, how do I log in?
If you have forgotten your password, please click on "Forgot Your Password?" below Sign In. You will be asked for your login email address to retrieve your password hint (which was provided by you while Signing up). Your hint will be emailed to you within one hour.
How can I find the status of my order?
You can find the status of a particular order and view your order history on the order status tracking page.
What if an item is out of stock?
If an item is out of stock, we'll happily send you an e-mail when it's back in stock.
Simply click "E-mail Me When Product is available" on your account settings and our supply team will email you when the product is back on stock.